Shipping & Return Policy

FNP Path sells three kinds of products, and the policy that applies depends on which one you bought:

  • Digital products — guides, templates, planners, and references delivered as instant downloads
  • Physical products — printed books shipped to your address
  • Subscriptions — recurring access to the FNP Mastery Ai Coach

Digital Products

Delivery

Digital products are delivered instantly. A download link is emailed to the address used at checkout, usually within a few minutes of your payment being processed. There is no shipping cost and no shipping time.

If your download link has not arrived within one hour, check your spam and promotions folders first, then contact us at support@fnppath.com with your order number. We will resend it.

Download links remain active for 30 days. Save your files to your device or cloud storage when you receive them.

Refunds on digital products

Because digital products are delivered immediately and cannot be returned, all sales of digital products are final. By completing your purchase you acknowledge that you receive immediate access and waive any right of withdrawal.

We will issue a refund where:

  • The file is corrupted, incomplete, or will not open, and we cannot supply a working replacement
  • You were charged more than once for the same product
  • You purchased the same product twice in error and have not downloaded the second copy

Requests must reach us within 14 days of purchase. Contact support@fnppath.com with your order number and a description of the problem.

Physical Products

Order processing time

Orders are processed within 1-3 business days (Monday–Friday, excluding holidays). Once your order ships, you will receive a confirmation email with tracking information.

Shipping time

After processing, delivery typically takes 6 - 10 business days within the United States.

Shipping times are estimates, not guarantees. They vary with your location, carrier performance, weather, and peak periods.

Shipping locations

We currently ship to:

  • United States
  • Select international destinations (availability shown at checkout)

If your location is not supported, you will be notified at checkout. International orders may be subject to customs duties, import taxes, and brokerage fees, which are your responsibility and are not included in the price you pay us.

Tracking your order

Once your order ships, you will receive a tracking number by email. Allow 24–48 hours for the carrier system to show the first scan.

Delays and exceptions

Most orders arrive within the estimated window. Delays can occur from carrier backlogs, customs processing, high-demand periods, and weather disruption.

We are not responsible for delays caused by shipping carriers, but we will always help you track a package or chase a delivery. If your order has not arrived within 10 business days of the estimated delivery date, contact us and we will open a carrier investigation or send a replacement.

Incorrect addresses

Check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If you spot an error, email support@fnppath.com immediately — we can usually correct it before the order ships.

Returns on physical products

We accept returns of printed books when:

  • The item is in original, resalable condition, with no writing, highlighting, or damage
  • The return request is submitted within 30 days of delivery
  • Proof of purchase is provided

We do not provide prepaid return labels. Return shipping is arranged and paid for by the customer, and original shipping charges are non-refundable. Use a trackable service — we cannot refund a return we do not receive, and we are not responsible for packages lost or damaged in transit back to us.

Damaged, defective, or incorrect orders

If your order arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery with your order number and photographs of the problem. We will send a replacement at our cost or issue a full refund, whichever you prefer. Do not return a damaged item until we have given you instructions.

Where the fault is ours, you will not be out of pocket: we cover the cost of putting it right, and in most cases we will not ask you to ship the item back at all.

Subscriptions

Cancelling

You can cancel the FNP Clinical Coach at any time using the cancellation link in your order confirmation or account page, or by emailing support@fnppath.com. Cancellation stops all future charges.

Cancel before your introductory period ends to avoid being charged the standard monthly price. The conversion date is stated in your order confirmation.

Refunds on subscription charges

When you cancel, your access continues to the end of the billing period you have already paid for. Partial months are not refunded.

We will refund a subscription charge where:

  • You were billed after cancelling
  • You were billed more than once in the same period
  • You contact us within 7 days of a renewal charge and have not used the service during that period

Contact support@fnppath.com with your order number.

Non-Refundable Items

  • Digital products, except as described above
  • Gift cards
  • Printed books returned used, written in, or damaged
  • Subscription periods already used

How to Start a Return or Report a Problem

Email support@fnppath.com and include:

  • Your order number
  • What you bought and what went wrong
  • Photographs, if the item arrived damaged or incorrect

Response and processing times

  • Support response: 1–2 business days
  • Approved returns processed: 3–5 business days after we receive the item
  • Refunds appearing on your statement: 5–10 business days, depending on your bank or card issuer

Contact

FNP Path support@fnppath.com